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Terms & Conditions

Welcome to EmpathiCare Solutions, LLC (“EmpathiCare,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, online services, and membership portal (collectively, the “Platform”). By creating an account, accessing, or using our Platform, you agree to these Terms.

If you do not agree, please do not create an account or use our services.

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1. Eligibility & Account Registration

  • By creating an account, you confirm that you are at least 18 years of age and authorized to do so on your own behalf or on behalf of your organization.

  • Accounts may be created by contracted nurses, partner clients, or other authorized users of EmpathiCare Solutions.

  • You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

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2. Member Conduct & Community Standards

To maintain a professional, respectful environment, all members agree to:

  • Use the Platform for lawful, professional purposes only.

  • Not share, upload, or post any patient information or other Protected Health Information (PHI) on the Platform.

  • Respect the privacy and rights of other users — harassment, discrimination, or inappropriate communication will not be tolerated.

  • Refrain from impersonating others or misrepresenting your role with EmpathiCare Solutions.

  • Avoid posting any false, misleading, or defamatory content.

Violations of these standards may result in suspension or termination of your account without notice.

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3. Public Profiles

  • By creating an account, you acknowledge and agree that certain portions of your profile (such as your name, title, and professional credentials) may be viewable by the public or other members on the Platform.

  • You may request to update or limit certain publicly visible information by contacting us at support@empathicaresolutions.com.

  • Sensitive or confidential business data (including patient details) must never be shared or posted publicly.

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4. Confidentiality & HIPAA Compliance

  • Contracted nurses and healthcare professionals must comply with all HIPAA privacy and security regulations when using the Platform.

  • No patient identifiers, medical notes, or care-related communications should be entered into this Platform unless explicitly authorized and encrypted.

  • Users who violate HIPAA or confidentiality requirements will be subject to immediate termination and potential legal action.

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5. Intellectual Property

  • All content on this site, including logos, text, graphics, videos, and training materials, is the property of EmpathiCare Solutions, LLC and protected by copyright laws.

  • You may not reproduce, distribute, or create derivative works without our express written consent.

  • Licensed contractors and clients may access training and resources for authorized use only.

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6. Account Suspension or Termination

We reserve the right to suspend or terminate any user account at our discretion, particularly if:

  • These Terms are violated,

  • Unlawful or unethical conduct occurs,

  • Unauthorized access or sharing of information is detected, or

  • Required documentation or verification is incomplete or inaccurate.

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7. Limitation of Liability

EmpathiCare Solutions, LLC shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the Platform;

  • Any data loss, unauthorized access, or interruption beyond our reasonable control.

You agree to use the Platform at your own risk and to hold EmpathiCare harmless from any claims resulting from misuse or noncompliance.

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8. Privacy & Data Use

  • We collect only necessary information to manage user accounts and services.

  • Your data is used in accordance with our Privacy Policy, available on our website.

  • We do not sell or share your personal information with third parties for marketing purposes.

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9. Updates to These Terms

We may update these Terms periodically. The latest version will always be posted on our website with the effective date updated above. Continued use of the Platform constitutes acceptance of any revisions.

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10. Non-Discrimination Policy

EmpathiCare Solutions, LLC strictly prohibits discrimination of any kind.
We are committed to maintaining an inclusive environment for all staff, clients, and patients, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Any discriminatory behavior or communication may result in immediate account suspension or termination.

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11. Contact Information

For questions about these Terms, please contact:
📧 ccm@empathicaresolutions.com

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